Who we are
Our website address is: https://newseasonsilverjewelry.ca.
Any information we collect on our site when you purchase a product is used only for billing, shipping or to contact you in case of any issues with your order or for follow up. We do not disclose or sell your information to third parties. However, we reserve the right to disclose your personal information if it is required by law.
Payment and Shipping
Shipping: We currently only ship within Canada. Flat rate shipping of $10.00 and expedited shipping will be assigned a tracking number, be insured for up to $100 and require a signature; flat rate postage of $5.00 will not. We do not accept responsibility for lost or damaged parcels when the $5.00 flat shipping rate is chosen. Orders may take up to 3 days to process.
Payment: We use “Square” to collect payment and accept Master Card or Visa.
All earrings are final sale.
Returns will be accepted up to 30 days from purchase date. Refunds will be issued within 7 days of receiving the item.
The cost of returning an item is the responsibility of the customer unless it is due to a defect (such as a solder point breaking). We recommend you use a shipping method that provides a tracking number. We do not accept responsibility for lost parcels if you choose a shipping method that does not have a tracking number. Please contact us at firstname.lastname@example.org if you need to return an item.